Our objective is to maximize convenience and minimize the expenditure of your business spend on voice support. We provide you with skilled agents with domain expertise at a nominal price. Want to know how we do that? Talk to us. We are very transparent in our procedures for recruiting and allotting an agent. Our pay-per-call answering service starts at a low price of 70 cents per minute. When you use a pay-as-you-go answering service instead of complying with fixed monthly plans, you save a great deal of money on your telephone answering service. That’s because you do not pay the same charge for idle hours as you pay during busy hours, making Answermonk the smartest and best option to outsource your phone support.
We train our voice support executives rigorously for your store using previous customer interaction data, product lines, and store policies. This ensures that the phone support agents acquire the required skills and knowledge before they start handling your customers. What’s more? Agents are tested on mock call sessions to ensure that you get high-quality call answering support. Afterward, you can call the people who made the cut yourself to test their prowess, selecting nothing but the best personnel.
Our team sticks firmly to the conviction that your customers’ time is the most valuable. We don’t let your customers hear the phone ringing for long. Each customer is provided with swift and satiating answering support. We resolve every phone support complaint and query conveniently. We monitor all calls to track the individual performances of the agents as well as for quality assurance purposes.
Outsource Email Support to domain experts with relevant experience and appropriate specifications suitable for your business.
Answermonk will helps you hire native Live Chat Agents throughout the US with domain expertise in your business industry. We ensure that they have the knowledge and skill to appease your customers’ queries and concerns..
We don’t impose strict pricing plans for our services. Our answering services are tailor-made to fit every business need. If you’re looking for outsourcing all your calls or just the overflow, we’ll work out a nominal plan which works only for you. Our services are lifesavers during busy periods or when your in house voice support team is indisposed. We can be instrumental to fill the gaping holes in your customer support outsourcing due to varying time zones and geographical locations.
Our support executives aren’t just specific to business verticals, but also to the geographical location and language requirements. We prioritize finding local experts so that they know the customers well and interact with them in a better way. For instance, if you’re a US-based business, we provide US voice support agents with appropriate language skills, accent and tone. Moreover, they are well-versed in local issues affecting the local businesses and share similar cultural values as your customers.
We follow a Zero Risk Model for business, wherein you are subject to reimbursement if the talent we procure isn’t satisfactory. This model makes sure you don’t have to settle for mediocrity, just the very best or your money back. Hence, your investment is never at risk. We constantly monitor individual performances of the email support agents to inform you about their conversion rates and return on investment you get with them.
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